Poorly built,even worse customer service - Porsche Cayenne Forums : Porsche Cayenne Forum
 
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post #1 of 1 Old 10-19-2020, 04:43 AM Thread Starter
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Join Date: Jul 2020
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Thumbs down Poorly built,even worse customer service

I have been having constant issues with the car. In 6 months and at about 6.5k miles, the car has been in the repair shop for over 30 days. The issues are serious.

1. Trunk opens randomly when car is in motion. Very dangerous issue. Worse, there is no error code. I was told by the dealership that Porsche knows there is an issue in some 2019 and possibly 2020 Cayennes but donít have a fix yet.

2. Squeaky brakes. As another reviewer said , totally unacceptable in a 80-90k car . Worse, the dealers will tell you that itís acceptable because itís a race car and solution is to brake hard.

3. ACC and PAS have stopped working and the service required message appeared twice. Dealership has changed 4 modules and failed to fix the issue . Worse, they claim that Porsche Tech Line is not responsive.

4. Nav screen has gone black suddenly and doesnít work until restarting vehicle many times.

Do I have a lemon, possibly . The customer service has been poor until I talked about the Lemon Law. Overall, the ride is fantastic and I love the pickup, handling and responsiveness but itís not worth the safety issues which could cause a serious accident.

I would recommend staying away .
Ethan John is offline  
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