[Mraff2003]

Ive been driving my new deisel since the end of August, it's a great vehicle and I'm loving it. Apparently I have the first one off the production line and the first one in Florida.
Now the bad news: dealer delivered the vehicle on a car carrier, unfortunately the carrier damaged the vehicle. $8,000 worth of damage and 3 weeks without my brand new car, the dealer is ignoring the entire incident. I'm out my $500 insurance deductible as I had to file through my inurance company. The transport company (hired by the dealer) insurance declined my claim stating he was not insured for liability. The dealer said they would repair at their cost and I would have to pay for it. At this point I have diminished value on my vehicle, Porsche headquarters says its a dealer issue. The dealer is ignoring the entire situation. Any advice would be appreciated!

 

[Gymkata]

Wow, that's terrible. I had a slight ding in my front bumper that was under the shipping tape. Porsche HQ paid my dealership to fix it. Everything went smoothly and I couldn't be happier with the customer service. Maybe this is a freak thing or maybe you should find a new dealership who will stand up and fight for their customers and stick it to either Porsche HQ or the transport company. That is total BS. BTW, I picked up my Cayenne diesel at the end of August as well (24th?)...and am loving it too.

 

[grohgreg]

Mine was ready for delivery at the Nashville dealer on 21 Aug. There were a few minor post-delivery items to work out. Their responses were proportionate to the issues. But I'd consider your issue to be major - and consider their response to suck. Where in Florida are we talking about specifically?

 

[Mraff2003]

Thank you for your quick replies. Yes it is extremely frustrating as it is my first Porsche and I've had better service with other brands. The dealership is Champion Porsche in pompano beach FL. The manager still has yet to respond to my issues, Porsche headquarters sent me a letter over a month ago saying they passed along my situation to the district manager and dealership mngr. and someone would be in touch. Still no response. HQ told me once the car was in the dealers hands it was their issue and there is nothing HQ can do to help me out. It is completely outrageous, I'm considering contacting an attorney.

 

[Gymkata]

If they won't fix it then an attorney might be your best bet...I can't speak from experience though as I have never needed to sue anybody before.

 

[grohgreg]

Unfortunately, a lawyer still only brings the odds of winning to 50/50. And even if you win, the lawyer will likely have cost more than the repair. There's always the BBB, but I'm zero for one with them regarding a dealer dispute. I was an out-of-towner, and the BBB was local to the dealer. In hindsight, I clearly didn't stand a chance.

But you could always shame them into submission by hanging a lemon sign on the car and parking it across the street from the dealership

 

[FLCayenneDiesel]

What about filing in small claims court?

 

[Mraff2003]

I might have to do that. Now it's becoming principal more than anything else. My insurance company paid for the repairs but because my vehicle was insured in Florida they do not cover diminished value. That is what I am most frustrated about, and the fact that the dealership and district manager still has yet to contact me.