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Hello, Cayenne Forum. I have had my 2013 Cayenne S for about 6 months. It has 41K miles. Been great so far, but i am experiencing the PCM shut off and reboot every 3 minutes or so. It started a week ago. I had never listened to the CD player in my car, so i decided to try it out. I drove about 15 miles listening to the CDs, then shut off the car. Got back in the car and the PCM started shutting down every three minutes. It makes a 'ping' sound when it shuts down. Goes completely off and reboots with the Porsche log screen, etc. When it finally comes on, it pics up on the same channel i had it on when I originally started my car. So, if the PCM re-boots, and i had it on a channel OTHER than what it was on when i first started, it will go back to the same channel and volume setting as before. Weird. Has anyone else experienced this? I called the dealership in STL where I bought it. They told me they had several calls on this and it was Sirius (which i have) changing satellites and they told me to wait to see if the glitch takes care of itself??? So far it hasn't and i am frustrated as ****. Anybody know what could be happening here?? I am trying to post a video to this post. I managed to catch it on video while driving.
The video may be too large to post here. I can send it upon request to your mobile phone.

I look forward to your responses!

Rich
 

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Discussion Starter · #2 ·
I fixed the PCM via a video from Youtube. You have to reset your PCM to factory settings. You will lose all your preset stations and have to re-pair your phone, but it is totally worth it. I had to reset twice, but here are the steps:

Hold down the INFO button for 10 seconds, or until it resets. Once it resets, select the CAR button. Then OPTION. Then SET PCM SYSTEM. Then RESET PCM SYSTEM. Then VEHICLE HANDOVER. Then YES. Then YES.

Again, I had to do it twice. It worked. I had to re-pair my phone and favorites, etc, but, again, it was worth it.

Hope this helps you!

Rich
 

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I too had the same problem. I did the reset before, the only difference was that I did not hold the INFO button for 10 seconds. It worked for a few days and then started again. I just did it with the INFO button this time.

I'll post again in a week with the result.
 

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Same issue on my 2016 Cayenne. Spoke to local dealership and they said nation wide malfunction. Followed the steps above and it worked fine for a few days. Did the reset again today so we’ll see if it works this time.
 

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Rich,
We have had our 2014 Cayenne Diesel since we drove out of the Leipzig plant in August 2013. We've never had any problem with PCM until last week when it went off & auto reset (after 2 min of being on). It did this several times. The next morning the tailgate would not go up over 6" electrically & would not close. Long story--I replaced the battery & all is fine now. Replacing the battery is a complete story in itself! There is a reason the dealer figures 8 hours to replace it.
I don't know if power is your problem or not. Some of the computers are VERY sensitive to voltage on a particular line, so it could have something to do with the PCM resetting. It's not seeing the voltage it expects & resets. ???
 

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Happened on my 2013 Turbo too. I did the handover reset on Friday AM, been driving it every day since with out a problem. Although I'm sure that I just jinxed myself.
 

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Its confirmed as an XM/Sirius radio upgrade that is interfering with PCM 3.1. Hard reboot of PCM with handover required and it has fixed my issue on the first try. As others stated it will delete all personalized settings and bluetooth connections. Good luck and their is a certified porsche mechanic with a youtube channel that you should subscribe to. Wealth of information.....
 

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well---I still had the problem with the PCM resetting after 2 min of operation. SO---I did the reset according to the instructions richchapman99 put on here. The problem is it reset everything in German! I guess I'll go You Tube hunting---
Does anyone here have any suggestions?
 

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well---I still had the problem with the PCM resetting after 2 min of operation. SO---I did the reset according to the instructions richchapman99 put on here. The problem is it reset everything in German! I guess I'll go You Tube hunting---
Does anyone here have any suggestions?
I reset it. the first time it came up in German! Watched a you tube video & tried again. Still came up in German but eventually I got it to come up in English. We'll see how long it lasts.
 

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Here were the instruction that came with my service invoice today from my Porsche dealer.

We are aware that some of our customers are experiencing an issue with their vehicle’s central communication unit, known as the Porsche Communication Management (PCM), causing it to continuously reboot.
If your vehicle is equipped with PCM and you are experiencing this condition, performing a hard reset of the PCM should resolve the concern. To perform this reset please follow these steps:
***Before performing this procedure, ensure that your vehicle is located outdoors. Please note that hard resetting the PCM will remove all personalized settings
Image
Press and hold the INFO button for approximately 10 seconds until the PCM reboots.
Press the CAR button.
Press the OPTION button or touch the tab of the same name in the header.
Select "SET PCM system">>"Reset PCM".
Select "Vehicle handover" This resets all settings to predefined values and deletes your personal settings and data (including addresses, destinations, radio stations, phone numbers, as well as the recordings in the Sport display).
Confirm the relevant prompt by selecting "Yes".
If after performing this procedure your vehicle continues to experience consistent reboots please contact your local authorized dealership to schedule an appointment for further diagnosis.
 

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Yep reset seems to work

Had the same issue. Had to do the reset twice back to back (don’t know why, first time after completing the sequence it rebooted on its own so I did it again). Has worked fine for over a week. Guessing Porsche pushed some update and it caused problems. Anyway: seems fixed now.
 

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Hello, Cayenne Forum. I have had my 2013 Cayenne S for about 6 months. It has 41K miles. Been great so far, but i am experiencing the PCM shut off and reboot every 3 minutes or so. It started a week ago. I had never listened to the CD player in my car, so i decided to try it out. I drove about 15 miles listening to the CDs, then shut off the car. Got back in the car and the PCM started shutting down every three minutes. It makes a 'ping' sound when it shuts down. Goes completely off and reboots with the Porsche log screen, etc. When it finally comes on, it pics up on the same channel i had it on when I originally started my car. So, if the PCM re-boots, and i had it on a channel OTHER than what it was on when i first started, it will go back to the same channel and volume setting as before. Weird. Has anyone else experienced this? I called the dealership in STL where I bought it. They told me they had several calls on this and it was Sirius (which i have) changing satellites and they told me to wait to see if the glitch takes care of itself??? So far it hasn't and i am frustrated as ****. Anybody know what could be happening here?? I am trying to post a video to this post. I managed to catch it on video while driving.
The video may be too large to post here. I can send it upon request to your mobile phone.

I look forward to your responses!

Rich
I have reset mine a few times with no change. It is very frustrating. Is anyone still having the same problem?
 
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